Customer Service & Delivery Information

• We ship Second Class Royal Mail Recorded for all UK orders.
• We will of course ship anywhere in the world. Please contact us with your requirements
• If you have any problems or your LewisKIT garments have not arrived after 5 working days of placing the order, please send us a message using the ‘Contact Us’ page & we will do our very best to sort any problems out.

Returns Policy

• LewisKIT will happily offer a full refund or exchange for any item purchased as long as the garment is returned to us within 28 days of purchase
• Returned goods must be unused, in a saleable condition and in their original packaging with all labels etc. still attached
• Please return goods to: LewisKIT, 6 Waglands Garden, Buckingham, MK18 1EA
• Please print out, fill in and send back a copy of our returns form with the item

Frequently Asked Questions

What do I do if an item is faulty when it's delivered?
Simply return the garment to us with a copy of the LewisKIT returns form and we'll either credit you or replace the goods, whichever you prefer.

What do I do if an item does not fit or I do not like the colour?
Simply return it to us within 21 days. Just send it back with a copy of our returns form. Returned goods must be unused, in a saleable condition and in their original packaging with all labels etc. still attached. Once we have received them back, we will arrange to either credit you or replace the goods with a different size or colour, whichever you prefer. 

Who pays the postage on returned items?
If you are returning a garment that was faulty when delivered, LewisKIT will refund your postage costs for returning it to us. Also, we will not charge you for postage on any replacement goods.

If you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us.  However if you'd like LewisKIT to replace the goods with another size or colour, you won't be charged the carriage on the replacement garment.

If I have any further questions who should I contact?
Simply send us a message using the ‘Contact Us’ page or call; us on 07837 406560